Bookings

For Dinner: head to our bookings page and enter your card details to secure the booking. We ask for these to prevent no shows. If you cancel your booking within 48 hours your card will be charged the cancellation fee of £35pp. If this happens please get in touch and we can discuss using the cancellation charge as credit for the next time you book in with us.

For Sunday Lunch: head to our bookings page and enter your card details to secure the booking. We take a non refundable £10pp deposit to prevent no shows. Please remember that our Sunday Lunch is a pop up and only runs on particular dates.

For Everything Else: all events are booked through our bookings system unless otherwise clearly stated. We usually charge the cost of the event upfront and this is generally non refundable unless we can fill the space.

For groups larger than 6, please get in touch using info@verbenakitchen.co.uk

I’ve received a cancellation email but I didn’t cancel?

The most common answer is that you’ve accidentally made 2 bookings and the first has timed out and sent the cancellation email. To check, click on your most recent confirmation email and check the status of your booking by clicking the view booking button . This will take you to your personal booking page where you can send us messages and check the your booking status. If it says confirmed you can ignore the cancellation email.

Alternatively you can compare the booking numbers, you’ll probably have 2 different ones as well as 2 confirmation emails, if this is the case then you can again ignore the cancellation email.

To prevent this from happening in the future, please make sure you add the card details to the original booking via the confirmation in your mailbox rather than creating a new one through the website.

if we ever need to cancel your booking we will get in touch directly

How do I cancel a booking?

Head over to the booking page and click “cancel booking” then enter your confirmation number, Alternatively get in touch via our email to cancel the reservation.

Do you have a phone number?

No. For enquiries and to let us know if you’re running late please email info@verbenakitchen.co.uk. Please note that this email is monitored when we’re open. Enquiries outside of this time will be replied to during opening hours.

Do you have vegan and vegetarian options?

We usually have at least one vegan and vegetarian main course available and most other dishes can easily be adapted to suit a vegan diet.

Do you cater for allergies?

We try to cater for most dietary requirements and appreciate notes on booking.

We ask that if you have a very specific diet you get in touch before booking so we can tailor a menu to your requirements.

Please note that while every precaution is taken, all of our dishes are prepared in a kitchen in which the 14 allergens may be present.

Do you take cash?

We are a card only establishment to protect the safety of our staff as no cash is present on the property. Tips to staff can be paid in cash.

Are you accessible?

The restaurant is accessed via a small step. We have a portable ramp available if required.

The toilets have a wider door however they are not classed as accessible as there is a small step and no hand rails or emergency cord.

Do you allow dogs?

We don’t allow dogs during evening service. We use our discretion in the daytime depending on how busy the space is. Service dogs are welcome at all times.

Are you child friendly?

Well behaved children are welcome, but we do not have a kids menu.

You are welcome to bring a portable high chair as we do not provide high chairs however we do not take responsibility for any accidents incurred through misuse of personal property.

Is there parking?

There are 1 hour parking spaces which operate between 7am-7pm Mon-Sat opposite the restaurant.

We are a 2-3 minute walk from the 47 & 45 bus stop and a 6-8 minute walk from Bournville station.